Products like these are termed as concierge products, which are products that we are unable to automatically purchase directly from merchants. This is due to the lack of certain details (e.g estimated shipping weight). These products require manual processing and curating by our AORA team to provide you with the best estimate of rates and prices.

Non-concierge products on the other hand, are products offered by recommended merchant sites such as Amazon and Glossier (more recommended merchant sites here). Necessary details of the products on these sites are all provided, which allows us to automatically purchase the products on the AORA platform.