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Getting Started on AORA
What is AORA?
How AORA Works
What is the difference between automatic checkouts and quotes?
I’m having trouble logging into my account
I can’t remember my password
I'm unable to activate my account
I did not receive the activation email
Rates & Fees
What are the rates and fees for AORA Buy?
What are domestic shipping fees?
What are the international shipping fees when shipping from US to Singapore with AORA?
What is the AORA Agent Fee for?
What is the crypto handling fee for?
View all 6
Payment & Billing
Why can't I download my invoice on the orders page?
What is the difference between an invoice and a receipt?
What are the payment methods?
Can I pay with cryptocurrency?
Orders and Quotations
Why is the price stated from the linked website different from what was shown in the AORA site?
How do I edit an order?
How do I cancel an order?
What do you mean by orders are fulfilled on a best-effort basis?
What type of product purchase has to be processed via a quote to be bought through AORA?
View all 13
Shipping and Delivery Process
How does AORA estimate my shipping fees?
How long will my package take to reach me?
How do I track my packages?
Is there repacking services?
Can I opt out of repacking and/or get my packages sent individually instead?
View all 15
What are the prohibited items from the US that cannot be bought through AORA?
Why is there a USD $2,500 USD limit for US product purchases?
Why can't I ship a product that is non-prohibited?
Are there any restricted merchants that AORA is unable to process orders for?
Returns & Refunds, Cancellations and Shipping Insurance
What is shipping insurance?
What is your cancellation policy?
I have received a damaged product
I haven't received my package / my package is missing
What is AORA's warranty and return policy?
View all 7
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