Orders and Quotations

Why is the price stated from the linked website different from what was shown in the AORA site?
The price difference might be due to the linked website displaying the cheapest option of the product (e.g cost of a used product). However for AORA, we do ...
Fri, 7 Sep, 2018 at 2:17 PM
How do I edit an order?
We sincerely apologize, but we do not allow customers to edit their orders once they have been submitted.
Thu, 10 Jan, 2019 at 1:55 PM
How do I cancel an order?
Your orders can be cancelled before payment to AORA is made (i.e. you have submitted a request for a quotation). For special requests for cancellation of or...
Thu, 10 Jan, 2019 at 1:58 PM
What do you mean by orders are fulfilled on a best-effort basis?
AORA is a buying platform that helps you purchase goods from overseas merchants with ease.  During high peak seasons, (Black Friday, 11/11 sales etc.),...
Thu, 1 Aug, 2019 at 2:40 PM
What type of product purchase has to be processed via a quote to be bought through AORA?
Products like these are termed as concierge products, which are products that we are unable to automatically purchase directly from merchants. This is due t...
Mon, 11 Feb, 2019 at 5:08 PM
What are quotes?
Quotes involve concierge products and need to be processed by our concierge team. How the process works: After submitting their request for a quote fo...
Thu, 31 Jan, 2019 at 11:50 AM
How do I amend my quotes?
Unfortunately, we do not support the amendment of quotes as the quotes may be in the midst of being processed by our team. However, if you wish to cancel th...
Thu, 31 Jan, 2019 at 11:52 AM
Why am I unable to send in multiple quotes at a time?
Quotes have to be processed manually by our team, which will require additional time. Thus, to ensure that the quotes reach our customers on time, we only a...
Thu, 10 Jan, 2019 at 2:34 PM
Will AORA include free gifts from the merchant into my package?
We will include the weight of the gifts when calculating our shipping charges. However, if the product is particularly heavy / bulky, we will ask the custom...
Thu, 10 Jan, 2019 at 2:36 PM
I have gift cards / discount codes for some of the websites I want to buy from. Can I use them with AORA?
For universal merchant discount codes that are not tied to a user's account, we will do our best to help customers to apply these discounts on the check...
Thu, 31 Jan, 2019 at 11:57 AM