AORA Website

The price difference might be due to the linked website displaying the cheapest option of the product (e.g cost of a used product). However for AORA, we do ...

We sincerely apologize, but we do not allow customers to edit their orders once they have been submitted.

Your orders can be cancelled before payment to AORA is made (i.e. you have submitted a request for a quotation). For special requests for cancellation of or...

AORA is a buying platform that helps you purchase goods from overseas merchants with ease.  During high peak seasons, (Black Friday, 11/11 sales etc.),...

Products like these are termed as concierge products, which are products that we are unable to automatically purchase directly from merchants. This is due t...

Quotes involve concierge products and need to be processed by our concierge team. How the process works: After submitting their request for a quote fo...

Unfortunately, we do not support the amendment of quotes as the quotes may be in the midst of being processed by our team. However, if you wish to cancel th...

Quotes have to be processed manually by our team, which will require additional time. Thus, to ensure that the quotes reach our customers on time, we only a...

We will include the weight of the gifts when calculating our shipping charges. However, if the product is particularly heavy / bulky, we will ask the custom...

For universal merchant discount codes that are not tied to a user's account, we will do our best to help customers to apply these discounts on the check...