AORA is a buying platform that helps you purchase goods from overseas merchants with ease.
During high peak seasons, (Black Friday, 11/11 sales etc.), the products ordered through AORA may not be processed successfully as the items may be out-of-stock or subjective to price changes.
At the same time, the products in order could also have been processed by the merchant and thus, cannot be returned without extra handling / shipping fees.
In such cases, we would proceed to order and process the remaining products that our customers have order and refund the unsuccessful products.
What do you mean by orders are fulfilled on a best-effort basis? Print
Created by: Vivienne from AORA
Modified on: Thu, 1 Aug, 2019 at 2:40 PM
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