For product(s) that you are not satisfied with: 

If you wish to return or exchange any unsatisfactory product(s), please connect with our customer service team here for a follow-up on the issue. Please note that depending on the nature of your request, additional handling and shipping fees will apply. 


For damaged or faulty products: 

If you wish to return or exchange any unsatisfactory product(s), please connect with our customer service team here for a follow-up on the issue and we will look into the issue for you. 


For products that are under the merchant's warranty: 

If your product is covered by an international warranty, we would advice you to contact the product manufacturer directly, and we will assist you with any documents needed to process the warranty. Do check whether the merchant will process warranties outside the US before providing any item or store specific information to them. This is to ensure that the warranty claim process that we will be making on your behalf will be smooth. 


Please note that warranty returns for products bought through AORA buy may incur additional handling and shipping fees. If you would like to claim warranty for your product, please connect with our customer service team here.