Returns & Refunds, Cancellations and Shipping Insurance

What is shipping insurance?
Shipping insurance is a service guarantee, to assure customers that packages will be protected from any loss or damage during transportation (excluding cert...
Thu, 10 Jan, 2019 at 4:55 PM
What is your cancellation policy?
Unfortunately, we do not accept the cancellation of orders for packages that may have / have already been shipped. However, in the event that the product ha...
Thu, 31 Jan, 2019 at 11:50 AM
I have received a damaged product
We sincerely apologise for the delivery of faulty products. Please contact us here to talk to our customer service for a follow-up. We will get back to you ...
Thu, 6 Sep, 2018 at 11:52 AM
I haven't received my package / my package is missing
We sincerely apologise for the late delivery / missing products. Please contact us here to talk to our customer service for a follow-up. We will get back to...
Thu, 1 Aug, 2019 at 3:35 PM
What is AORA's warranty and return policy?
For product(s) that you are not satisfied with:  If you wish to return or exchange any unsatisfactory product(s), please connect with our customer service ...
Wed, 16 Jan, 2019 at 10:39 AM
How will my money be refunded to me?
The refund will be processed in the same mode of payment that was used in the original purchase. 
Thu, 10 Jan, 2019 at 5:56 PM
How long will the refund process take if I have a return case?
We will try to process your refund as soon as possible. However, we are unable to guarantee how long the merchant(s) will take to process your refund. 
Thu, 10 Jan, 2019 at 5:57 PM