Shipping and Delivery Process
We understand that unknown shipping fees can cause a lot of discomfort in deciding whether you want to purchase a product, and thus we decided to change thi...
Mon, 11 Feb, 2019 at 1:43 PM
Economy – 13 to 19 working days from making the purchase on AORA The number of days for shipping include the time taken for the merchant to send t...
Thu, 14 Nov, 2019 at 10:58 AM
You will be able to track your packages in your account under the “Live Orders” tab.
Wed, 5 Sep, 2018 at 4:05 PM
The repacking service is free of charge and will be automatically provided by our logistic partner (SingPost) to help customers reduce overall weight of the...
Wed, 5 Sep, 2018 at 4:04 PM
Unfortunately, it is not possible to opt out of the repacking service. If you wish to be sent individual packages by your respective merchants, we suggest p...
Thu, 10 Jan, 2019 at 3:36 PM
For all changes, please connect with our customer service team here and we will do our best to accommodate your requests. Please note that additional charge...
Thu, 10 Jan, 2019 at 4:04 PM
AORA does not currently offer this service. Once all products in a single AORA order have arrived, all the products will be repacked and shipped out immedia...
Thu, 10 Jan, 2019 at 4:06 PM
Please contact us here and we will look into the matter for you.
Thu, 10 Jan, 2019 at 3:26 PM
We sincerely apologise for the delay in receiving your package. Please connect with our customer service team here for a follow-up on the issue. We will get...
Thu, 1 Aug, 2019 at 2:56 PM
POPStation (Pick Own Parcel Station) is a service provided by our logistics partner, SingPost, which allows our customers to have the flexibility of picking ...
Wed, 5 Sep, 2018 at 4:07 PM