AORA Website

Getting Started on AORA 3

• What is AORA?
• How AORA Works
• What is the difference between automatic checkouts and quotes?

My Account 4

• I’m having trouble logging into my account
• I can’t remember my password
• I'm unable to activate my account
• I did not receive the activation email

Rates & Fees 6

• What are the rates and fees for AORA Buy?
• What are domestic shipping fees?
• What are the international shipping fees when shipping from US to Singapore with AORA?
• What is the AORA Agent Fee for?
• What is the crypto handling fee for?

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Payment & Billing 4

• Why can't I download my invoice on the orders page?
• What is the difference between an invoice and a receipt?
• What are the payment methods?
• Can I pay with cryptocurrency?

Orders and Quotations 13

• Why is the price stated from the linked website different from what was shown in the AORA site?
• How do I edit an order?
• How do I cancel an order?
• What do you mean by orders are fulfilled on a best-effort basis?
• What type of product purchase has to be processed via a quote to be bought through AORA?

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Shipping and Delivery Process 15

• How does AORA estimate my shipping fees?
• How long will my package take to reach me?
• How do I track my packages?
• Is there repacking services?
• Can I opt out of repacking and/or get my packages sent individually instead?

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Restricted Products 4

• What are the prohibited items from the US that cannot be bought through AORA?
• Why is there a USD $2,500 USD limit for US product purchases?
• Why can't I ship a product that is non-prohibited?
• Are there any restricted merchants that AORA is unable to process orders for?

Returns & Refunds, Cancellations and Shipping Insurance 7

• What is shipping insurance?
• What is your cancellation policy?
• I have received a damaged product
• I haven't received my package / my package is missing
• What is AORA's warranty and return policy?

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